Frequently Asked Questions
100 percent, yes! By origin, by work and by heart!
The Head Office is in India at: 38G/2 Palm Avenue, Kolkata-700019. We may be
reached at support@unicapelle.com.
You can purchase them from our social media pages or directly from the website!
Absolutely. Please check our Gift Shop Section.
Unica Pelle products are hand-crafted in our own tannery and served to the world with a lot of love. You may find more information regarding the same on our Instagram page!
Kolkata, West Bengal.
Yes, they are. We believe in adding a little bit of a personal touch to everything we create.
Add the products you like to cart and then checkout. We accept online payments as well as cash on delivery.
You will be notified via Whatsapp/E-mail/Text Message on the number and e-mail address registered to your account.
Log in to your account and click on ‘My Orders’.
We do not store credit card information on our website. Your credit card information is safe with our payment solution providers – Razorpay
We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within two business days of purchase. We will not retain your request for an out of stock product in a back order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.
Not at all. You may use Guest Checkout.
Shipping
We make every effort to process your order as quickly as possible. We usually require 10-12 working days to dispatch your order.
We ship to India
No. At this point we are unable to offer overnight or expedited delivery service.
All UnicaPelle orders are shipped door to door, via delhivery, India from our warehouse in Kolkata, India to your provided shipping address.
No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.
Yes. Because we do not process backorders, whatever is in stock will be shipped together.
We can only process one shipping address per order. So, if you would like to order several items and ship them to different people, please treat these as separate orders.
No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.
You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account
Once we receive your order, we take approximately 10-12 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (support@unicapelle.com) with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company then we are unable to make any shipping address changes.
In case of domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call the shipping company at their local number and quote your tracking number to trace your package.
Here are some reasons why your package may be determined undeliverable: Incorrect Address: UnicaPelle does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.
Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.
Failed Delivery Attempts: In case of domestic deliveries the shipping company will make three attempts to deliver your package. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call the shipping company’s customer service at their local number and quote your tracking number to trace your package.
Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.
Billing & Payments
You will not be charged sales tax because we ship your order from India. Please refer to the Duties and taxes section under our Terms of Use for more information on taxes and duties.
We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway’s net banking facility.
Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)
Your order will be billed in the currency of your debit / credit card.
In order for us to successfully process your credit card, you must provide the billing address which is used for your credit card.
Customer Service
Please email us through our Contact Us page.
Please go to our unsubscribe page.
No, we will not share your information with others. For more details, please read our Privacy Policy.
Yes. You can email us your order at support@unicapelle.com
If you have any problems or concerns about your order, please email us at support@unicapelle.com
You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of UnicaPelle
Returns & Exchanges
At UnicaPelle we stand behind the quality of our products and we will provide a full refund for the cost of the product if you are not satisfied with your purchase for any reason. Returns must be made within 30 days of receiving the goods. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods. Please click here to know more about our Returns Policy. For India please ship to:
All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds.
In order to exchange an item you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.
Gift Services
In the future we hope to offer this service.
Yes, a gift message can be included with your order.
We do not currently offer a gift registry but plan to add this feature in the near future.
- This E-gift card is denominated in Indian Rupees (INR).
- This E-Gift Card is valid for one year from the date of issue.
- This is not a negotiable instrument like cash or cash equivalent.
- This E-Gift Card is freely transferable and redeemable for any product/merchandise at any participating store of UnicaPelle in India, unless otherwise specified at the point of sale.
- Offer not valid on cash on delivery.
- This offer is valid only in India.
- System displayed price on www.UnicaPelle.com will be the final price.
- UnicaPelle reserves the right to cancel this promotion at any time without prior notice.
